Leaders of Learning Panel--Leading Talent Development in 2020: Successes, Lessons Learned, Moving Forward

  • October 22, 2020
  • 8:30 AM - 10:00 AM
  • Virtual Event
  • 66

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Our panel of Talent Development professionals will be facilitated by Michelle Reid-Powell, President and CEO of CARA Group, a professional services firm committed to creating solutions to enable and empower the workforce of the future. Prior to CARA, Michelle held strategic leadership roles in learning and change management at companies including McDonald’s, marchFIRST, and Arthur Anderson. Her work has been acknowledged by Brandon Hall, The Masie Center, and Workforce Chicago. She is a recipient of the McDonald’s Ray Kroc President’s award and the Bryant Keil Leadership award.

Michelle holds a Master of Science in Education degree from Northern Illinois University, and is currently finishing her Master’s thesis in Professional Studies from Northwestern. Additionally, she has been thoroughly trained in social media by her two teenagers. She is an aspiring writer, plays guitar in a rock band, and is learning to tap dance.

In this session our panelists will share successes and lessons learned as they navigated through one of the most uncertain times of this generation. They will also share their insights for strategies moving forward as we continue to provide talent  development  expertise in the new world of work.  

We also have a special raffle prize for one of our participants planned -- an ATD Power Membership!

Our Panelists:

  Bill Finn, Content Strategist for FISERV, is a leader in digital transformation with an expert focus on content strategy. With more than 20 years of experience of guiding corporations to activate content and technology and achieve their goals, Bill joined Fiserv a year ago as Director of Content Development in the department of Learning and Client Performance. There, he leads a team of 41 managers, technical writers and instructional designers in re-designing the vision and delivery of the client help, learning and support experience for the 777 bank solutions software products Fiserv offers to clients.

Although his parents were highly doubtful about his advanced degree from the Professional Theater Training Program at the University of Wisconsin-Milwaukee, Bill believes his former career creating onstage experiences is the key today for his role in developing teams that build great digital experiences.

Denise Banks is the Milwaukee Center of Independence’s, MCFI, VP of Human Resources leads the Agency’s Workforce strategy which includes organizational culture, talent management, compensation & benefits, development, and employee communication. She is responsible for ensuring design and high-quality delivery of all collective bargaining and HR programs and services.

Her HR leadership has contributed to CFI receiving the Milwaukee Business Journal HR Award, NAAAHR Diversity Champion Award and MMAC Focus on the Future Award.  She is also a Chicago Defender’s Women of Excellence honoree. A certified senior professional in human resources, Banks obtained a B.S. in business management from Indiana University, specializing in organizations and organizational change with a minor in speech communications.

Prior to her service at MCFI, a social services agency, Banks has over 25 years of HR leadership experience in a range of environments such as global medical products, financial and professional services, consumer products and manufacturing facilities.

When time permits, you can find her pounding the pavement in pursuit of another marathon or serving the community as a member of Alpha Kappa Alpha, Sorority, Incorporated.

April Byl, Talent Development Director – American Family Insurance American Family is dedicated to developing and delivering learning solutions that allow employees, agencies, and leaders the opportunity to build capabilities and behaviors that create and sustain our customer-driven culture.

Focusing on developing relevant skills for today and tomorrow for our future growth her teams specifically consult design and deliver learning solutions primarily for our sales force.  

Due to the COVID situation, this event will occur virtually. More details about the virtual event logistics, including login information, will be sent to registrants as we get closer to the event.

This event supports several elements of the ATD Capability Model, including:  Consulting and Business Partnering, Communications, Change Management and more.


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